FAQs

The usual period is 24 to 48 business hours. We also have express shipping with next day delivery for orders before 12:00 p.m. In periods of high demand, deadlines may be longer.

Standard Shipping — €4.95 · 24-48 business hours. Free on orders over €69.

Express shipping — €5.95 · Next day delivery for orders before 12:00 p.m.

Applies in Peninsula. Excluding the Canary Islands, Ceuta and Melilla.

You will receive an email with the tracking number. You can also consult it from My account → Order history.

Access our Exchanges and Returns form. Each order includes a free change. Additional pickups have a cost of 4,95 €.

In some cases you will be able to access a instant change. This option will appear available if it applies to your order during the form process.

No. Online orders can only be managed through the online process. Exchanges or returns are not allowed in physical stores.

Write to us at contacto@harperandneyer.com or call us at +34 951 081 245 as soon as possible.

Once the order is confirmed it is not always possible. Contact us as soon as possible before it is prepared.

You have 30 calendar days from receipt of the order.

Access the Exchanges and Returns form and enter your order number.

Peninsula: delivery to MRW office or home collection.

Outside the Peninsula: shipping by your own means.

Incidents: contacto@harperandneyer.com

Refund in your original payment method.

Okay for the purchase value + €5 additional for a future purchase.

Original shipping costs are non-refundable.

If it is suitable for instant refund, immediately. Otherwise, until 14 days from receipt of the package.