Frequently Asked Questions
The estimated delivery date is displayed during checkout. Standard delivery takes 2-3 days. Please note that this is an estimate and may vary. During promotional periods or special campaigns, delivery times may be longer.
For express orders, the estimated delivery date is the next day, provided the order is placed before 2:00 PM from Monday to Thursday.
You will receive a confirmation email with the tracking number. Use this number on the selected carrier's website to track your shipment. You can also do this from your order history in "My Account".
Shipping costs and delivery times vary depending on the shipping option chosen. Standard shipping is free for orders over €69.
We use MRW for standard and express deliveries within Spain. For international deliveries, we work with FedEx. Delivery times and requirements may vary.
We ship to most countries. Check availability by simulating a purchase and entering your shipping address. This will also show you the shipping costs.
If you wish to exchange an item for a different size, please access our Exchanges and Returns form by clicking here and follow the instructions.
Our team will check availability and, if it's available, process the exchange. Once approved, the new item will be sent to you, and you'll need to return the original product to an MRW office or give it to the delivery driver.
Important: Exchanges are not processed simultaneously. The original product will be collected first, and the new item will be shipped after it is received.
Each order can be exchanged free of charge at any MRW office. Alternatively, you can request a home collection service, the first of which costs €1.95.
Additional collections or deliveries requested after the first one will cost €4.95 each, which will be deducted from the corresponding refund.
The deadline for exchanges or returns is 30 days from receipt of the order.
You can choose a refund or a voucher for future purchases. Please note that original shipping costs are non-refundable.
Items must be returned in their original condition, unused, unwashed, with all tags, packaging, and accessories included. Returns of incomplete, damaged, or used products will not be accepted.
- Access the Exchanges and Returns form and enter your order number (e.g., #0000) or tracking number.
- Prepare the package following the instructions provided. The pickup or delivery will be scheduled.
- Once the package is received, you will be sent an email with the return tracking information.
If you have problems with the form, you can write to us at contacto@harperandneyer.com.
Refusal to process an order
We reserve the right to withdraw any product from this website at any time, as well as to remove or modify any published materials, prices, or content. While we will make every reasonable effort to process all orders, exceptional circumstances may arise that require us to refuse an order even after we have sent the Order Confirmation. In such cases, we reserve the right to do so at any time and at our sole discretion.
We will not assume any responsibility for:
- The removal of any product from this website,
- The removal or modification of materials, prices or content, or
- Refusal to process an order after having sent the Order Confirmation.
Product Prices
The price applicable to each product will be the one indicated on our website at the time of placing the order, except in the case of obvious error.
We strive to ensure that all pricing information on the website is correct; however, unintentional errors may occur. If we discover an error in the price of any product you have ordered, we will inform you as soon as possible and give you the option to:
- Confirm your order with the correct price, or
- Cancel it at no extra cost.
If we do not receive a response from you, the order will be automatically cancelled and any amount you have paid will be fully refunded.
Standard delivery for international orders takes 2-5 days. Please note that this is an estimate and may vary. During promotional periods or special campaigns, delivery times may be longer.