Returns & Exchanges
RETURNS & EXCHANGES
Change policy
If you want a size change, access the contact page and indicate your order number, the article you want change and what size or article you want.
From the online team they will check the availability of the article and if possible they will manage the change of size.
When managing the size we will send an order with the new article and you must deliver the article to be returned to the delivery man.
Keep in mind that it only has a free change and that the next ones, within the same order, will have a surcharge of € 4.95.
RETURN POLICY
Yes delivery was made in Spain And you have changed their minds or is not complete It is worth your choice, following the steps described below. Keep in mind that the original expenses of the shipment if any will not be reimbursable.
Each order has the first collection for return or change of size for free, additional collection will have the cost of € 4.95 that will be discounted in the reimbursement.
The merchandise must be returned in its original state to be accepted as a return. The merchandise must be unused, without washing and in a state that allows its resale. Returned articles must be accompanied by the entire packaging, labels and any related accessory and instruction brochures. No refund will be processed for those articles that are returned incomplete, damaged, dirty or with odors.
Keep in mind that, unless they are defective, there are certain products that cannot be returned:
• Perfumes, in the event that the packaging has been open;
• Bathrooms and underwear in which labels or seals have been eliminated (keep in mind that, due to hygiene reasons, swimsuits and underwear they must be tested on their own underwear without removing the seal or labels) .
• Masks, if the sealing packaging has been opened.
We will undertake legal actions within the limits allowed by the law against any fraudulent activity, including, among others, any attempt to reverse or request the reimbursement of a position valid for an order that has been processed and has been duly delivered to it and that it is not subject to a right of return.
This will not affect your legal rights. For more information about your legal rights, contact the local body competent in commercial norms, citizen assistance or its equivalent in their jurisdiction.
If you have any questions about the return procedure, do not hesitate to contact our customer service.
Yes delivery was in any other country And you have changed your mind or you are not completely satisfied with the item purchased, you can return it within 14 days from the moment of reception. This return has an equal cost to the amount of the shipment that will be discounted in the reimbursement.
How to start the return process?
If you are not satisfied with the products or services acquired in Harperandneyer.com, you can return them within 30 days, counted from the receipt of the product in which you may exercise your right of withdrawal.
Each order has The first collection for return or change of size for free, additional collection will have the cost of € 4.95 that will be discounted in the reimbursement.
How to request a return?
To make a return you have to take the following steps:
Step 1) Access our change and return form by clicking here And follow the instructions:
(Enter your order number Example: #0000 or shipping monitoring)
Step 2) Once the process is completed, prepare the garment/s and read all the instructions carefully. The collection will be scheduled as indicated on the return page.
Step 3) Once the carrier passes to collect it and the package is delivered, you will receive an email with all the information monitoring information.
*If you had any problem when you perform the return process through the indicated above link, we send an email to contacto@harpendney.com and we will help you in the process.
When will I receive the refund?
The reimbursement time will be 14 days from the day you deliver the package to the carrier.
*In promotional periods such as Black Friday, private sales, Christmas and sales Management times can be greater than expected. The maximum reimbursement time in these promotional periods is 30 days.
If your order has been made by sequra, the reimbursement would be made by the same payment method and could not be compensated with a voucher.
Keep in mind that this process entails different processes and always try to manage it as urgently as possible.
For Additional consultation can contact to the +34 951 230 091 where our customer service team will attend from Monday to Friday from 09:00 a.m. to 2:00 p.m.
